Booking Terms & Conditions

Provisional Reservations & Booking Confirmations

A provisional reservation shall be held for 48 hours while the booking request is verified or a 'Booking Security' is completed (see below).

 

Bookings are made secure only once a confirmation email has been issued or verbally confirmed via telephone. Until this time the accommodation may remain available to other enquires and bookings.

Booking Security Instructions

For standard bookings we may request simply holding credit/debit card details until the booked stay is complete whereby no payment is taken in advance and the card details only used in the event of a late cancellation or no-show.

 

For larger bookings totalling over £500, in addition to holding card details, a non-refundable booking deposit payment equal to 20% of the total room only cost is required to secure the reservation.

All outstanding and additional charges are to be settled at check-in or prior to the final morning of the stay. 

Prices

All quoted prices are for the room with normal occupancy based on a one night stay, unless stated otherwise.

Breakfasts & self-catering facilities are offered as an optional extra. Cooked breakfasts are priced at £8 per person (£5 for children aged 4 - 11 years) and can be added to a reservation the day before breakfast is taken.

 

The Sarah Apartment is let as self-catering only.  For stays of 1-night stays a simple continental breakfast is provided in the apartment free of charge.

Payments

Outstanding payments are to be settled at check-in or soon after.  We accept cash sterling (£) or Euros (€), as well as Apple Pay and all major credit/debit cards (excluding Solo).  Advance payments, including deposits, may be made with a credit/debit card over the telephone, via a mobile SMS link to a secure payment gateway, or alternatively via a bank transfer with all fees covered by the payer when applicable. 

Cancellations & Refunds

Once you have booked your stay, our agreement forms a legally binding contract.  If for whatever reason, you cancel your stay, or a reservation is not completed due to a guests failure to meet the booking agreement, you will be liable to pay the full rate of the booked stay under the following provisos:

 

  • Bookings of 1 - 2 rooms and 1 - 2 nights if cancelled within 48 hours from 12 pm on the day of the booked stay.*

 

  • Bookings of 1 - 2 rooms for 3 - 4 nights if cancelled within two weeks from the date of the booked stay.*

 

  • Bookings of multiple rooms and/or more than 4 nights if cancelled within one month from the date of the booked stay.*

 

  • All bookings made more than 6 months in advance if cancelled or partially cancelled within one month from the date of the booked stay.*

 

* Refunds are issued for any cancelled rooms/days which we are able to resell, providing all other rooms of similar occupancy are also sold/unavailable.

 

Your booking would only be cancelled by us if your accommodation was unavailable for reasons beyond our control. In this instance we would attempt to offer you alternative accommodation, however, if this was not possible, or unacceptable to you, then we would refund all monies paid by you.  Our liability would not extend beyond this refund.

 

Choice of room

If you would like a specific room for your stay, we will do our best to provide this.   However, we do reserve the right to move you without prior notice to an alternative that is appropriate to the numbers in your party if necessary.

Damages

We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused, for any items discovered missing after you depart or for the cost of the room for any time period for which it is considered unusable due to damage. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Smoking Policy

We are a strictly NO SMOKING property.  Please smoke in the designated area provided at the rear of the house or outside and away from the property. Please dispose of cigarette ends/ash safely in external bins – please DO NOT bring the cigarette remains back into your room for disposal as this makes our lovely rooms smell of smoke. Guests believed to have been smoking in rooms may be charged £50 for cleaning AND the cost of the room while it is deemed non-lettable. 

Conduct

We reserve the right to evict any person or group of persons deemed to have caused damage to property, nuisance, danger or abuse to any other guest or member of staff. In this regard you will be liable for the full cost of your stay.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy

To read our full GDPR Policy and Data Protection please follow this link:  Churchill Guest House Privacy Policy

The Churchill House

6 Castle Hill Rd, Dover, Kent, CT16 1QN, UK

Tel: +44 (0)1304 204622