Booking Terms & Conditions

Booking Security

Credit/debit card details are required to secure a booking.

The card details are held until 48 hours after the booked stay is complete or pending completion of any outstanding payments.

In the event of a late cancellation, no-show, or damage to the property (see Conduct & Damages) including smoking violations the card will be charged accordingly.

If it is not possible to provide card details then we may request an alternative form of booking security such as an additional deposit payment. Please contact us with your enquiry.

Payments & Booking Deposits

For each room booked a £10 (£50 for stays of 5 nights or more) non-refundable booking deposit is automatically charged to the customers card at the time of booking. This amount is then deducted from the final bill which must be settled at check-in or prior to the final day of the booked stay.

We accept cash sterling (£) or Euros, as well as NFC payments and all major credit/debit cards (excluding Solo).  Advance payments may be made with a credit/debit card over the telephone, via a mobile secure payment link, or alternatively via a bank transfer with all fees covered by the payer when applicable. Checks are not accepted.

Additional Charges

  • Breakfast is offered as an optional extra which can be added to your booking the day prior to breakfast being taken. Prices vary between £8, £10 or £12.50 per person depending on the breakfast service available.

  • Out-of-hours arrivals (ie; before 10 am | 12 pm to 4 pm | after 10 pm) will incur a £20 fee.

  • Late check-outs, when available incur a £10 fee.

  • Laundry service prices are relevant to the quantity of laundry, please ask for up-to-date costs.

Cancellations & Refunds

Once you have booked your stay, our agreement forms a legally binding contract.  If for whatever reason, you cancel your stay, or a reservation is not completed due to a guests failure to meet the booking agreement, you will be liable to pay the full rate of the booked stay under the following provisos:

 

  • Bookings of 1 - 2 rooms and 1 - 2 nights if cancelled within 48 hours from 12 pm on the day of the booked stay.

 

  • Bookings of 1 - 2 rooms for 3 - 5 nights if cancelled within 7 days from the date of the booked stay.  Booked dates considered beyond the 7 days cancellation notice period will not be charged, neither will any dates that we are able to resell the booked accommodation, providing all other rooms of similar occupancy are also sold/unavailable.

 

  • For bookings of multiple rooms and/or more than 5 nights the cancellation period may vary and will be notified upon enquiry. Typically this is 14 days to 28 days depending on length of stay and time remaining until the stay date. The final two nights of the booked stay are treated with a 48-hour cancellation policy.

Bookings that span dates with minimum stay restrictions which are then partly cancelled, regardless of the date of cancellation (see above), and no longer meets the minimum stay requirement we reserve the right to cancel the full booking or alternatively you will be charged for any cancelled days to meet the minimum stay requirement, except on days which we are able to resell the accommodation.

The initial booking deposit is non-refundable.

 

Your booking would only be cancelled by us if your accommodation was unavailable for reasons beyond our control. In this instance we would attempt to offer you alternative accommodation, however, if this was not possible, or unacceptable to you, then we would refund all monies paid by you.  Our liability would not extend beyond this refund.

 

 

Conduct & Damages

Please respect the property, along with all contents, as well as our staff and other guests during your stay.

We reserve the right to evict any person or group of persons deemed to have caused damage to property, nuisance, danger or abuse to any other guest or member of staff. In this regard you will be liable for the full cost of your stay and for any damages caused.

Upon departure, guests are required to leave the room in a tidy condition. When it is deemed that the room or property and its contents have been left unreasonably untidy the guest will be charged an additional £25 cleaning fee.

We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused, for any items discovered missing after you depart or for the cost of the room for any time period for which it is considered unusable due to your actions.

 

Smoking Policy

We are a strictly NO SMOKING property.  Please smoke in the designated area provided in the car park at the rear of the house or outside and away from the property. Please dispose of cigarette ends/ash safely in external bins & please DO NOT bring the cigarette remains back into your room for disposal as this makes our lovely rooms smell of smoke. Guests believed to have been smoking in rooms may be charged £150 for cleaning AND the cost of the room while it is deemed non-lettable. 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy

To read our full GDPR Policy and Data Protection please follow this link: 

Churchill Guest House Privacy Policy