Useful Information

Please see our Booking Terms & Conditions for details on our booking and cancellation policies.

Check-in:   4 pm - 10 pm

All guests' arrivals are by prior arrangement and we ask that you notify us of an estimated 1-hour arrival time at least 24 hours prior to the day of your stay.


  • Arrivals and Check-ins arranged between 4 pm & 10 pm​.

  • Luggage drop-off ​between 10 am & 12 pm​ with prior notification.​

  • Arrivals (including luggage drop) are not possible before 10 am, between 12 pm & 4pm or after 10 pm unless essential, strictly by prior arrangement & subject to availability. Any arrivals during these times will incur an out-of-hours fee of £20.​

  • Alternatively, for out-of-hours arrivals there is a luggage storage facility close by which can be booked in advance online. 

Check-out: 10:30 am

Please be ready to vacate your room by 10.30 am on the day of departure.

Late check-outs are only possible when circumstances on the day allow, and would incur a £10 fee.

Please leave the accommodation tidy with all waste place in the bins provided (see conduct & damages).  


Breakfast Options

Freshly prepared breakfasts are served from 8 am to 9:30 am in the sociable dining room at our neighbouring residence. Prices vary between £8, £10 or £12.50 per person depending on breakfast service available

From June to October breakfasts will be served 6 days of the week only, with either Tuesday or Wednesday service unavailable.


For vegan and other dietary requirements or allergies please let us know prior to your stay so we will ensure suitable options are available for you.

Note: The 'Sarah' apartment is let as self-catering only, however, for overnight stays a simple continental breakfast is provided in the apartment free of charge.


Final payment for your stay must be settled at check-in or prior to the last day of your stay.

We accept cash sterling (£) or Euros, as well as NFC payments and all major credit/debit cards (excluding Solo).  

Advance payments can be settled with a credit/debit card over the telephone, via a mobile secure payment link, or alternatively via a bank transfer with all fees covered by the payer when applicable. 

Checks and other foreign currencies are not accepted.


We have space for four regular sized cars in our off-street car park which are non-reservable and offered to guests on arrival subject to availability.  If our car park is full then street parking on Castle Hill Road and Laureston Place is free overnight from 3:30 pm to 10:30 am.

From 10:30 am to 3:30 pm a visitor permit is required which can be purchased from us for £3 per day.

Children & Babies

Unfortunately, our rooms are not suitable for children under the age of four during busy times of the year.


Sorry, but due to allergies we do not allow pets in our B&B.


Our Grade II listed Georgian townhouse has rooms on each of it's 5 floors. Ground-level rooms may be suitable for those with restricted mobility, however, our facilities are sadly not suitable for wheelchair use. If you have mobility issues and would like a ground-level room, then please call us when booking to ensure the accommodation booked is suitable for your needs.


For a full description of the house please view our Access statement for the Churchill House.