Useful Information

Please see our Booking Terms & Conditions for details on our booking and cancellation policies.

Check-in : 4 pm - 10 pm

Arrivals and check-ins are available from 4 pm until 10 pm

 

It is necessary to arrange an arrival time at least 24 hours prior to the day of your stay so we can ensure we are home to greet you. 

 

Early arrivals are only possible with prior arrangement and subject to an out-of-hours charge of £15. 

We provide a free luggage drop-off service from 10 am to 12 pm.  

Please note that no arrivals are possible before 10 am or after 10 pm.

Check-out : 10:30 am

Please be ready to vacate your room by 10.30 am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible.  If not already done so you must settle your bill in full before departure.  If you have made use of any further service for which payment has not been made during your stay, we will add this to your invoice.

Payments

Payment may be settled at check-in or soon after.  We accept cash sterling (£) or Euros (€), as well as all major credit/debit cards (excluding Solo).   Advance payments, including deposits, are to be made with a credit/debit card over the telephone or via a mobile SMS link to a secure payment gateway, or alternatively via a bank transfer with all fees covered by the payer when applicable. 

Parking

We have space for five regular sized cars in our off-street car park which are offered to guests on arrival subject to availability. Spaces are non-reservable.  If our car park is full then there is free unrestricted parking on Laureston Place, or free but time restricted parking on Castle Hill Rd.

Self-catering facilities

Shared kitchen facilities are available upon request to any guests wishing to self-cater during their stay. Additional charges apply which are detailed in your booking confirmation email.

Choice of room

If you would like a specific room for your stay, we will do our best to provide this.   However, we do reserve the right to move you without prior notice to an alternative that is appropriate to the numbers in your party if necessary.

Children & Babies

Unfortunately, our rooms are not suitable for children under the age of four during busy times of the year.

Pets

Sorry, but due to allergies we do not allow pets in our B&B.

Accessibility

Our Grade II listed Georgian townhouse has LOTS of stairs and NO LIFT. We do have ground-level rooms which are suitable for those with restricted mobility, however, our facilities are sadly not suitable for wheelchair use. If you have mobility issues and would like a ground-level room, then please call us when booking to ensure the accommodation booked is suitable for your needs.

 

View our full Access statement for the Churchill House.

The Churchill House

6 Castle Hill Rd, Dover, Kent, CT16 1QN, UK

Tel: +44 (0)1304 204622